Supporting our Team, Clients and Partners during the COVID-19 Crisis

In the last few weeks, cities around the world have gone into lockdown to bring the spread of COVID-19 under control. Usually bustling streets, offices and financial hubs lay empty as people stay home to prevent the situation from worsening. These are unbelievable scenes that we couldn’t imagine a mere six weeks ago.

At Eigen, we decided to temporarily close our New York and London offices ahead of the lockdown and ask our team members to work from home to ensure their safety. Our number one priority is the wellbeing of our team, our clients, our partners and our ability to support them through these increasingly difficult times. As a team, we have found ways to work around the challenges that remote working and social distancing bring. And as a tech company, we are working at pace on solutions to problems our clients are now facing.

We are incredibly fortunate to operate in an industry that can adapt relatively well to these new restrictions. Still, like all businesses, the changing needs of our clients, event cancellations and travel constraints are having an impact. We’ve had to pivot on individual plans and reprioritise workloads while adjusting to the new reality of working from home alongside our families and housemates.

As always, our teams are available to provide support to our clients and partners. We are continuing to focus on service delivery and product roadmap deliverables. We are also working with clients to help them extract more, or different, data to supplement their current analysis and risk assessment processes. For example, we’re assisting a client in scaling-up their review of their CLO back book to inform their immediate plans.

We’ve listed below some ways we can help during this time, how you can reach our teams and some other resources you might find useful for tracking the rapidly changing situation.

How can we help you?

If you are already an Eigen client and need assistance, please don’t worry. We are operating usual office hours with all team members set up to work from home until it’s safe to return to our offices. You can contact us by emailing [email protected]. Your request will be triaged to the right person, and they will get back to you as soon as possible. Please leave your telephone number if you would prefer us to call rather than email you back.

In times like this, understanding things like covenants, downside protection, and force majeure in your contracts may be more relevant than ever. If you have additional documents to be reviewed, new questions that need answering or data-backed decisions you need to take, please get in touch so we can help you with these new requirements.

If you are new to Eigen, we would be happy to show you via video conference how we can help you with a range of data challenges related to your trading and investment decisions. Our solutions include CLOs, ISDAs, Credit Agreements, Bond Prospectuses, LIBOR and QFCs. Our platform automatically extracts accurate data for decision-making from lengthy and complex documents, more than 10x faster than manual analysis. If you’d like to know more, please contact us here.

Other useful resources

For the latest health and government advice about COVID-19:

WHO

NHS

GOV.UK

WHITEHOUSE.GOV

For news on the impact of COVID-19 on business and the economy:

Reuters

Bloomberg

FT

WSJ

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